Shipping policy

Shipping & Delivery Policy

Order Confirmation All orders require a mandatory confirmation via phone call before dispatch. Our team will contact you to verify your address and order details. Please ensure the phone number provided at checkout is correct and reachable. Orders that cannot be confirmed via phone may be delayed or cancelled.

Delivery Protocol (No Open Package Policy) Please note that our couriers are strictly instructed not to allow the opening or inspection of packages prior to payment and handover. The package must be received and paid for in full before opening. If you encounter any issues with the items after receiving them, we promise we will solve the problem.

Refusal of Delivery & Blacklisting We are committed to providing a reliable service and expect the same commitment from our customers. If a customer refuses to accept a package upon arrival after explicitly confirming the order via phone, the following actions will be taken:

• The customer’s name and details will be added to the internal OKA Blacklist.

• This Blacklist is shared with all our sister companies and a network of partner merchants.

• Future orders from blacklisted customers will be restricted across this entire network.

Advance Payment Requirements To ensure serious orders, we reserve the right to request advance payment of shipping fees (or the full order amount) in the following cases:

• Orders placed by customers whose details appear on the Blacklist.

• Orders shipping to specific regions or zones identified as high-risk for returns.

If the required advance payment is not received, the order will be automatically cancelled.